Because our ply lining kits are vehicle-specific and cut to order, returns are handled differently to off-the-shelf products.

Please read the following carefully before ordering.

Made-to-Order Products (Most Orders)

All ply lining kits are cut specifically to the van details you provide such as make, model, year, wheelbase, height, door configuration and additional cut outs.

Once cutting has started, it is not guaranteed that the kit can be resold or reused, so:

• ❌ Returns are not accepted for made-to-order kits

• ❌ Refunds are not available once cutting has begun

This includes:

• Incorrect details supplied at order stage

• Change of mind after confirmation

• Ordering the wrong vehicle variant

To avoid mistakes, fit is always confirmed before cutting. If you are unsure at any stage, contact us before approving the order.

Cancellations (Before Cutting)

If you need to cancel:

• ✅ Orders can be cancelled for a full refund before cutting begins

• ❌ Orders cannot be cancelled once cutting has started

If you’re unsure whether your kit has entered production, contact us immediately.

Faulty or Damaged Items

We take quality seriously. If there is a genuine fault:

• If panels arrive damaged or incorrect due to our error, contact us within 48 hours of delivery

• We may request photos to assess the issue

• Where a fault is confirmed, we will offer:

  • A replacement panel, or

  • A suitable remedy in line with consumer rights

This does not cover:

• Damage caused during installation

• Modifications made after delivery

• Normal wood characteristics (grain, colour variation)

Standard Consumer Rights

This policy does not affect your statutory rights under UK consumer law.